Data Protection & Grievance Redressal Officer

Statutory Mandate: Section 8(10) & Section 13 of the DPDP Act, 2023

Pursuant to Section 8(10) of the Digital Personal Data Protection Act, 2023 (Act No. 22 of 2023) and Rule 14 of the DPDP Rules 2025, every Data Fiduciary is statutorily obligated to establish an effective, transparent, and readily accessible mechanism to redress user grievances. Gizcalc India has appointed a senior Data Protection Lead as the dedicated Grievance Redressal Officer to handle all matters related to privacy compliance, consent revocation, data breaches, and Data Principal rights enforcement.

Official Details of the Designated Grievance Officer

4-Stage Grievance Resolution Protocol

Stage 1: Intake & Unique Reference Token Generation

When you file a complaint via the intake form above or email gizcalc@gmail.com, our security infrastructure automatically logs the case and issues a unique statutory ticket identifier formatted as GZ-GRV-YYYYMMDD-XXXX. This ticket identifier serves as your permanent tracking token across all subsequent communications.

Stage 2: Statutory 48-Hour Formal Acknowledgment

Within 48 hours of intake, the Grievance Officer will issue a written acknowledgment verifying receipt of your complaint, confirming the assigned investigating officer, and detailing the scope of inquiry.

Stage 3: Technical Audit & Remediation Investigation

The Grievance Officer coordinates directly with our core engineering leads to review server telemetry, database queries, and consent ledger entries relevant to your claim. If any non-compliance, unauthorized processing, or technical discrepancy is detected, immediate remedial measures are executed across production clusters.

Stage 4: Formal Written Resolution within 30 Calendar Days

As codified under Section 13 of the DPDP Act 2023, the Grievance Officer will dispatch a detailed written resolution within 30 calendar days. The notice will clearly set forth the findings of the investigation, specific technical actions taken, and instructions regarding your ongoing statutory protections.

Statutory Right to Escalate to the Data Protection Board of India (DPBI)

Under Section 13(3) of the DPDP Act, 2023, if our Grievance Officer fails to provide a resolution within the mandatory 30-day window, or if you are aggrieved by the resolution decision provided, you possess the statutory right to escalate your complaint directly to the national regulatory authority: